Support
Need a hand? Email us at support@geteverroot.com or use the form below. We typically reply within one business day.
Send us a message
Messages land in the admin panel and your support inbox.
Common questions
Do I need an account?
Yes. Signing in is the first screen, before any question is asked — your answers and your routine are saved to your account from the moment you give them, so they are there on any phone you sign in on.
How do I sign in?
Enter your email and we send you a six-digit code. On iPhone you can use Sign in with Apple instead. There is no password to remember or reset.
What happens when I photograph a product?
The app reads the ingredient list on your phone and gives you one of three answers — Great match, Adjust how you use it, or Not for your hair. It names the product back to you, says which ingredients decided it, and tells you when what you photographed is not a hair or skin product at all. The explanation is written by AI from the answers you gave; the photo stays on your phone.
How do I cancel my subscription?
Manage it in your App Store or Google Play account settings.
How do I delete my account?
In the app: the You tab → Account → “Delete my account”. You can also use the Delete account page. Either way it removes your data permanently.